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cancellation Policy

Your appointments are very important to us at Brow Heaven and time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24 hours notice for all cancellations. Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time.

Please notify us 24 hours in advance if you must change, cancel, or reschedule your appointment:

Any cancellation/reschedule made less than 24 hours in advance will result in a charge equal to 100% of the reserved services. 

Late Arrivals:

Please note that if you are more than 10 minutes late for your service, we may not be able to accommodate the service or services booked. Cancellations due to late arrival will result in a charge equal to 100% of the reserved services.

We do understand how easy it may be to forget an appointment. As a courtesy, we will send out a confirmation email/text 48 hours prior to your appointment date.

No Show Policy:

Any client that does NOT show for a scheduled appointment, or arrives to the appointment 15 minutes or more late for their procedure will be charged the full fee for thier booked procudure.  Also, will be required to pay for any future appointments in full plus the fee for the missed appointment/s before being rescheduled.

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